Gallabox is a no-code conversational commerce platform that enables small and medium-sized businesses to modernize and automate customer conversations on WhatsApp. Gallabox provides tools designed to help companies streamline their customer engagement, sales, and support workflows—all without requiring technical expertise or custom development.
The platform focuses on simplifying WhatsApp business interactions by offering automation, customer journey management, and integration with business processes. By leveraging Gallabox, businesses can create automated chat flows, manage leads, deliver customer support, and drive commerce directly within WhatsApp, making it easier to engage customers at scale in a channel they already use.
How Was Gallabox Started?
Gallabox was founded by Karthik Jagannathan (CEO), Yogesh Narayanan (CTO), and Yathindhar Panchanathan (CPO). The founding team brings experience in product, technology, and operational leadership, with the aim of making conversational commerce accessible to companies without large IT resources. More about their story can be found on the Gallabox About page.
Who Uses Gallabox?
Gallabox serves a range of small and medium-sized enterprises across different industries, particularly those looking to enhance customer communication and sales through WhatsApp. Notable customers include:
- pickyourtrail
- Tata1mg
- thrillophilia
- biotique
- footprint
- QIC
- shiprocket
- vakil-search
- shams
- aecc
- apollo_hospitals
- marg
- pvr
- american_tourister
These organizations use Gallabox to automate customer interactions, manage leads, and improve their support capabilities via WhatsApp.
What Makes Gallabox Distinct?
Gallabox differentiates itself by offering a purpose-built no-code platform for conversational commerce, specifically focused on WhatsApp—a dominant messaging platform for business-to-customer communication in many regions. Its no-code approach allows businesses to deploy and manage automation without developer support, lowering barriers for adoption among SMEs.
Where is Gallabox Based?
Gallabox is headquartered in San Diego, United States, and operates as a privately held company with a team size of 51-200 employees.
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