Zoomin is a software company that provides an intelligent platform for unifying and delivering product documentation across multiple customer touchpoints. Zoomin ingests content from sources such as manuals, API documentation, and support articles, then delivers this information as a consistent set of Product Answers wherever customers are seeking help—including documentation portals, service clouds, online communities, and within products themselves.
By transforming documentation into a centralized, mission-critical asset, Zoomin enables enterprises to support customers throughout their journey. The platform empowers users to independently find the answers they need, while also equipping support agents with fast, relevant information to improve support efficiency and satisfaction.
Zoomin’s differentiation lies in its ability to consolidate disparate content sources and present unified answers, making documentation a proactive tool in customer support and engagement. This innovation is particularly valued by large enterprises seeking to maximize the value of their existing documentation.
Who Uses Zoomin?
Zoomin serves a global enterprise customer base across various industries. Notable customers include:
- Salesforce
- FIS
- National Instruments
- LastPass
- Avaya
- PlayStation
- NXP Semiconductors
- Arctic Wolf
- DocuSign
- Mastercard
- Unity
These organizations utilize Zoomin to streamline their documentation delivery, improve customer self-service, and enhance support operations.
How Was Zoomin Started?
Zoomin was founded by a team with expertise across R&D, design, and enterprise IT, including Gil Yoffe (VP R&D), Eden Shabtai (Lead Designer), John Bishara (VP, Technical Operations at Seismic), and Dawn Murray (IT Group Executive at FIS). Their collective experience in technology and enterprise software contributes to Zoomin’s focus on innovation in documentation management.
Where Is Zoomin Based?
Zoomin is headquartered in New York, NY, United States, and operates as a privately held company with a team size of 51-200 employees.
To learn more about Zoomin’s approach and team, visit their About page.
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