XSELL Technologies is a software company that uses patented AI technology to help businesses improve their contact center operations by replicating and amplifying the behaviors of top-performing agents. XSELL Technologies provides solutions that support frontline customer service and sales agents in real time, delivering the information and guidance they need during every customer interaction.
The platform focuses on enhancing customer experience, driving better sales results, improving service metrics, and increasing agent engagement. By learning from the best-performing agents, XSELL enables organizations to share these proven behaviors across their entire workforce, ensuring consistent and high-quality customer interactions.
How was XSELL Technologies started?
XSELL Technologies was founded in 2014 in Chicago, Illinois, by Matt Coughlin (Co-founder and CEO) and Mark Stoehr (Co-founder and CTO). The company was established on the belief that technology can be used to capture and scale the most effective behaviors of top contact center agents, transforming how businesses interact with their customers.
Who uses XSELL Technologies?
XSELL Technologies primarily serves large enterprises and Fortune 50 companies looking to optimize their sales and service contact centers. Notable customers include Accenture, Cigna, Centene, AIG, Virgin, WEll-Be, and True-Choice. These organizations use XSELL's AI platform to improve both customer satisfaction and business outcomes.
What makes XSELL Technologies different?
XSELL stands out by using AI to empower agents in real time, not just analyze performance after the fact. Their technology listens and learns during customer interactions, providing tailored guidance and support to agents as conversations unfold. This approach helps close performance gaps and ensures that every agent can deliver top-performer results.
Where can I learn more?
For more information about XSELL Technologies, visit their About page or their LinkedIn profile.
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