unitQ is a software platform that leverages machine learning and AI to help organizations capture and analyze user feedback from a broad range of digital sources. unitQ enables companies to understand user sentiment and product experience by extracting feedback in real time from over 100 languages and channels, including the Apple App Store, Google Play Store, Discord, Reddit, Twitter, Facebook, Instagram, YouTube, and more.
By parsing this diverse feedback, unitQ provides actionable insights into how product features, updates, and bugs are impacting users across different regions, app versions, and operating systems. This empowers teams to make informed decisions that improve the customer journey and overall product quality.
How does unitQ work?
unitQ aggregates user feedback from dozens of public and private sources, then applies advanced AI to classify, translate, and surface trends or issues as they arise. The platform enables real-time visualization and tracking, allowing product, engineering, and customer success teams to prioritize feature improvements and bug fixes based on actual user impact.
Who uses unitQ?
unitQ is trusted by leading technology and consumer companies, including:
- PayPal
- Uber
- Zendesk
- Bumble
- AllTrails
- Upwork
- Udemy
These organizations use unitQ to optimize their digital products, ensuring a data-driven approach to understanding user experience across global audiences.
What makes unitQ different?
unitQ stands out by supporting feedback in over 100 languages and integrating with a wide variety of channels, giving companies a unified, comprehensive view of user sentiment. Its real-time analytics and AI-driven insights help businesses quickly identify and address product issues, reducing negative user experiences and enhancing satisfaction.
How was unitQ started?
unitQ was founded in San Francisco by Christian Wiklund (Founder & CEO) and Nik Lindstrom (Founder & CTO). The leadership team also includes Katie Hurley (VP Marketing), Brett Skale (Chief Revenue Officer), and Skai Kang (VP Customer Success). unitQ is backed by prominent investors, including Google and Accel.
Learn more about their story on the unitQ About page.
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