Textline is a business SMS platform that enables companies to communicate with customers and employees through secure, two-way text messaging. Textline provides a fast, convenient, and user-friendly channel designed specifically for support and sales teams to build stronger relationships and enhance customer experiences.
The core offering is a secure business text messaging system that allows organizations to personalize outreach, handle customer inquiries, and streamline support or sales workflows using SMS. Textline's platform focuses on reliability, ease of use, and compliance, making it suitable for modern teams looking to boost engagement without sacrificing data security.
How Was Textline Started?
Textline was built by a team experienced in software development, customer experience, and information security. The leadership group includes James Kern (Chief Executive Officer), Jordan Gadapee (Chief Product Officer), and Mark Lillien (Chief Technology Officer), among others. Their diverse backgrounds in technology, operations, and customer success shape Textline's focus on simple and effective business texting solutions. More about their team and founding story can be found on their About page.
Who Uses Textline?
Textline serves a broad range of organizations across industries—from retail and insurance to logistics and wellness. Notable customers include:
- LiveNation
- Tuft & Needle
- Penske
- Farmers Insurance
- Stuart Weitzman
- Lyft
- Jobber
- Cityblock
- Roll by Goodyear
- Mathnasium
- ThirdLove
These organizations use Textline to provide real-time communication for customer support, sales outreach, appointment reminders, and employee notifications.
What Makes Textline Different?
Textline differentiates itself by focusing on secure, two-way text messaging tailored for business needs. The platform emphasizes compliance, data protection, and ease of integration, helping companies quickly adopt SMS as a communication channel without compromising on security or customer data privacy. Its user interface is designed for quick onboarding, and the company offers a free trial with no credit card required.
Where Is Textline Based and What Is Its Company Size?
Textline is privately held and headquartered in Los Angeles, California, United States. The company employs between 11 and 50 people, combining startup agility with the ability to deliver robust software solutions.
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