Termii is a communications platform (termii.com) that enables businesses to communicate with customers globally across SMS, email, voice, and instant messaging channels. With a focus on streamlining customer interactions, Termii allows companies to send notifications, verify identities, manage calls, and gather engagement insights from customer transactions.
What technology powers Termii’s platform?
Termii leverages cloud-based infrastructure to offer multi-channel messaging, voice calling, and data services. Businesses can use Termii to:
- Verify customer identity and transactions securely
- Send automated product notifications
- Make and receive calls, including dedicated call support via virtual phone numbers
- Purchase eSIMs for global data connectivity and WiFi calling
- Access real-time analytics and gather customer engagement insights
This flexible API-driven architecture allows for integration with existing business tools and enables companies to manage communications at scale from a single platform.
Who uses Termii?
Termii primarily serves B2B organizations across Africa and globally, with a strong presence in Nigeria. Its customers range from technology startups and financial services companies to e-commerce businesses and enterprises looking to improve their customer engagement and support workflows. The platform is particularly valuable for companies needing seamless identity verification, transactional messaging, or dedicated customer support via calls and SMS.
Who are Termii’s main competitors?
Termii operates in the customer communication and communications platform-as-a-service (CPaaS) market. Notable competitors include:
- Intercom: AI-driven customer service platform focused on automation and omnichannel support.
- Front: Modern customer service platform for collaborative team inboxes and multi-channel messaging.
- vcita: CRM with integrated scheduling and invoicing for managing client interactions (no direct link available).
- Freshdesk: Customer communication management solution for support teams across multiple channels.
- Zoho Desk: Unified customer communication over phone, email, chat, SMS, and more.
- OpenText: Enterprise platform for personalized, omnichannel customer communications.
- Quadient: Centralized management of customer communications and content.
- Cincom: Customer communication management suite for streamlining interactions and segmentation.
Compared to global incumbents, Termii differentiates itself by focusing on accessibility, local market needs in Africa, and offering features like eSIMs and localized support that are tailored to regional businesses.
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