Symbl.ai is a real-time AI infrastructure platform designed to transform human conversations into actionable insights, events, and knowledge. Symbl.ai provides advanced understanding and generative AI models that process unstructured communication data—such as voice, video, and text—enabling businesses to extract value and intelligence from every interaction.
The platform’s core offering centers on enabling developers and companies to integrate conversation intelligence directly into their applications. Symbl.ai’s APIs and tools can analyze conversations in real time or asynchronously, identifying topics, action items, questions, sentiment, and more. This helps organizations automate workflows, improve customer engagement, and gain deeper visibility into communication patterns without requiring manual data labeling or complex model training.
Symbl.ai differentiates itself by focusing specifically on conversation data, supporting a wide range of communication channels and building infrastructure that scales for enterprise and SaaS needs. Their technology is used for applications like sales intelligence, customer support automation, meeting transcription, and compliance monitoring.
Who uses Symbl.ai?
Symbl.ai serves technology companies, SaaS platforms, and enterprises looking to unlock insights from their communication data. Notable customers include Humanly, StackMoxie, Intermedia, Innicio, Intuit, Cloud Court, Conquer, Revenue, Salesroom, Airmeet, Bandwidth, and Hot Prospector, demonstrating a market focus on businesses integrating AI-driven conversation intelligence into their products and workflows.
How was Symbl.ai started?
Symbl.ai was founded by a team with deep expertise in AI, engineering, and business operations: Surbhi Rathore (CEO & Co-founder), Toshish Arun Jawale (Co-founder & Chief AI Engineer), Zynab Ali (Chief Product Officer), Selvan Senthivel (Chief Technology Officer), Dan Nordale (Chief Revenue Officer), Sini Somakumar (Director of Engineering), and Priyanka Nagpal (Director Of Finance & Operations). Their combined backgrounds in software development, AI research, and enterprise solutions have shaped Symbl.ai’s focus on real-time, scalable infrastructure for conversation analytics. More about their journey can be found on their About page.
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