Softrip is a multi-day travel software platform designed to serve as the central management system for tour operators seeking to grow their businesses, boost revenue, and improve operational efficiency. Softrip provides a comprehensive solution that enables tour operators to handle all aspects of multi-day travel, including FIT (Fully Independent Traveler), custom groups, set departures, and more.
The platform was originally developed within Gate1 Travel and later became an independent software company. Softrip has established itself as one of the most flexible and all-encompassing multi-day tour operator software solutions available in the industry, serving clients worldwide.
With Softrip, tour operators can:
- Sell and manage various travel products such as FIT, custom groups, and scheduled departures
- Automate business processes to save time and reduce costs
- Manage reservations, product management, operations, CRM and marketing, reporting, task management, integrated payments, accounting, and Global Distribution System (GDS) connections—all within a single platform
This unified approach allows tour operators to keep all critical business functions in one place, reducing the need to switch between multiple software systems.
How was Softrip started?
Softrip originated as an in-house solution at Gate1 Travel, designed to address the complex needs of multi-day tour operations. Recognizing the broader industry demand, it later spun off as its own company, now operating independently from its base in Philadelphia, United States. The founding team includes individuals with expertise in travel technology and operations, such as CEO Betsy Harbison, Vice President of Technology Vincent Josset, Vice President of Strategic Initiatives Matthew Tompkins, Vice President of Customer Success Jordan Wyner, Director of Product David London, and original founders Dani and Tal Pipano. Learn more about Softrip’s team and history.
Who uses Softrip?
Softrip primarily serves tour operators and travel companies that require robust, scalable solutions for managing multi-day tours and related business processes. Notable customers include Vacation Express, CIE Tours, Europe Express, and Vacations by Rail. These clients leverage Softrip to streamline reservations, automate core workflows, and support business growth.
What makes Softrip different?
Softrip stands out for its comprehensive feature set and flexibility, enabling operators to manage every aspect of the multi-day travel business from a single platform. Its origins within a major travel company and subsequent evolution as a dedicated software provider have contributed to its depth of functionality and real-world applicability.
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