ServiceChannel is a facilities management software platform that enables multi-location businesses to manage, track, and optimize their facilities and store operations. ServiceChannel provides a SaaS solution that centralizes work order management, real-time asset tracking, service provider sourcing, and spend analytics for commercial and enterprise customers across a wide range of industries.
The platform is designed to give organizations a single source of truth for their facilities operations. Through ServiceChannel, businesses can access a comprehensive marketplace of vetted service providers, automate maintenance workflows, and receive professionally managed services to improve operational efficiency and the guest experience at every location. The software offers real-time data-driven visibility into critical business assets, vendor performance, and facilities-related spending, helping customers make informed decisions and drive organizational growth.
ServiceChannel stands out with its scale and impact, supporting operations in 63 countries and over 300,000 locations. The platform processes more than $6 billion in annual spend for approximately 500 leading customers. Notably, it serves 5 of the 5 most profitable retailers in America and 4 of the 10 fastest growing restaurant chains in the US.
Who Uses ServiceChannel?
ServiceChannel’s platform is utilized by a diverse range of organizations with distributed locations, including:
- Retailers
- Restaurants
- Convenience Stores
- Grocery/Supermarkets
- Finance, Banking, and Credit Unions
- Healthcare and Urgent Care Centers
- Storage & Logistics Companies
- Unmanned Asset Operators
- Government and Municipal Properties
- Educational Institutions
- Transportation Companies
- Housing & Property Management
- Supportive & Community-Based Housing
Notable customers include adidas, AMC, Bloomin’ Brands, Cheesecake Factory, Qdoba, CorePower Yoga, CVS, KinderCare, Levi's, Louis Vuitton, Panda Express, Save-A-Lot, Total Wine, Trader Joe's, Simmons Bank, Tops Friendly Markets, Smile Brands, and Aldi.
How Was ServiceChannel Started?
ServiceChannel was built and led by a team with deep expertise in software, technology, and business operations. The founding and leadership team includes:
- Craig Moriarty: President (over 20 years in software and healthcare IT)
- Brian Chase: General Counsel (legal and compliance)
- David Durch: CFO (financial strategy, accounting, risk management)
- Edurne Jorda-Sierra: CMO & Head of Marketplaces
- Rigvi Chevala: Chief Product and Technology Officer (enterprise software expertise)
- Michael Rivisto: CCO (client and provider services)
- Sid Shetty: Chief Business Development Officer (growth and brand awareness)
- Caitlin Moran: VP, HR (business success and growth strategies)
- Alain Uwizeyimana: Deputy CIO (innovative technology implementation)
You can learn more about the company and its leadership on their About Page.
Where Is ServiceChannel Based?
ServiceChannel is headquartered in Pleasanton, California, United States, and operates globally.
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