Sendbird is an omnichannel AI agent platform designed to deliver seamless, automated customer service experiences across mobile, web, social media, SMS, and email. The platform enables businesses to deploy AI-powered agents that support customers 24/7, aiming to improve satisfaction while streamlining support operations.
Sendbird powers conversations for over 300 million users each month, working with major brands like DoorDash, Match Group, Yahoo!, PayPal, and Walgreens. Their core offering focuses on enabling businesses to provide instant, scalable, and reliable customer support using advanced AI and automation tools.
What technology powers Sendbird's AI customer service platform?
Sendbird's platform leverages artificial intelligence and cloud-based infrastructure to enable real-time, omnichannel messaging and customer engagement. Key technology features include:
- AI-driven conversation agents able to handle customer inquiries across multiple channels.
- Integrations with enterprise systems and support workflows.
- Developer-friendly APIs and SDKs for integrating chat, voice, and video into apps and websites.
This technology allows organizations to automate routine support requests, improve response times, and deliver consistent customer experiences at scale.
Who uses Sendbird, and what problem do they solve?
Sendbird primarily serves large enterprises and digital-first companies seeking to enhance their customer service operations. Notable customers include DoorDash, Yahoo!, PayPal, Walgreens, and Match Group. These organizations use Sendbird to:
- Provide instant customer support on users' preferred communication channels.
- Reduce operational costs by automating routine queries.
- Scale support without sacrificing quality or responsiveness.
The platform is especially valuable for businesses with high customer engagement volumes and those looking to differentiate through superior digital experiences.
Who are Sendbird's competitors in the AI customer service market?
Sendbird operates in the AI-powered customer service and conversational AI sector, a rapidly evolving space with several notable competitors:
- Zendesk: Offers AI agents that resolve issues autonomously across multiple channels.
- Cognigy: Focuses on generative AI for automating voice and chat support.
- Forethought: Provides autonomous customer support AI to improve efficiency and reduce costs.
- Intercom: Features "Fin," an AI agent for high-quality automated support.
- Sprinklr AI: Delivers personalized support across channels using AI.
- Aisera: Automates a significant portion of support tasks with conversational AI.
- Ada: Scales high-quality support with continuously improving AI agents.
- Gorgias: Uses AI to resolve support inquiries and boost conversions for e-commerce brands.
Each competitor brings different strengths, such as specialized workflows, integration depth, or vertical focus, but all aim to help enterprises automate and improve customer support through AI technology.
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