ReverseLogix is a fully integrated returns management system (RMS) designed specifically for retail, e-commerce, manufacturing, and third-party logistics (3PL) organizations. The ReverseLogix platform streamlines and manages the entire returns lifecycle, supporting both B2B and B2C models as well as hybrid operations.
ReverseLogix provides a centralized solution for initiating, processing, and tracking returns. Its platform includes:
- A configurable policy and rules engine for brand-specific policies, claims, vendor entitlements, and approval hierarchies.
- Branded customer portals for B2B or B2C users to initiate returns, check status, and receive notifications.
- Guided workflows for receiving, inspecting, and grading product returns.
- Rapid implementation times (typically 4-6 weeks) and intuitive interfaces, minimizing training needs—even for new or seasonal staff.
- Centralized returns data and business intelligence, offering organizations end-to-end visibility over their returns operations and enabling data-driven management.
Organizations using ReverseLogix have reported increased customer satisfaction (by 15–25%) and net profit improvements of up to 5%, due to faster workflows and more efficient returns management.
Who Uses ReverseLogix?
ReverseLogix serves a diverse set of industries and has been adopted by major brands such as Louisville Sluggers, Wilson, Tumi, SUUNTO, FoxConn, Samsonite, Salomon, Precor, Peak Performance, Jabra, FedEx, Electrolux, ECS Tuning, Coolibar, Cole Haan, BNSF Logistics, Atomic, Arc'teryx, Genesco, and Amer Sports. These organizations use ReverseLogix to optimize returns processes, reduce operational costs, and improve the customer experience.
How Was ReverseLogix Started?
ReverseLogix was founded by Gaurav Saran (CEO), Chuck Fuerst (Chief Commercial Officer), Matt Smalley, and Benjamin Gordon—leaders with backgrounds in logistics, software, and investment (including experience with Cambridge Capital). Their vision was to address the lack of comprehensive, purpose-built returns management solutions for complex supply chains.
What Makes ReverseLogix Unique?
The platform stands out as the only end-to-end, configurable RMS built for a variety of industries and return scenarios. Its robust policy engine, branded customer portals, and seamless integrations with other supply chain systems differentiate it from point solutions or generic returns tools. ReverseLogix enables organizations to adapt quickly to changing business requirements, providing actionable insights and improving both profitability and customer satisfaction.
For more about their story, visit their About page.
Use PromptLoop to Uncover Company Data
Looking for more company insights like this? PromptLoop helps you go deeper, providing unique data points and analysis on companies like ReverseLogix and many others. Automate your research and find the information that matters most. Discover how PromptLoop can accelerate your market intelligence. Get A Free Demo to learn more.