PagerDuty is an operations performance and incident management platform that provides real-time visibility and actionable intelligence for critical apps and services. PagerDuty delivers a SaaS-based solution used by over 10,000 organizations globally—including companies like Comcast, eHarmony, Slack, and Lululemon—to detect, respond to, and resolve disruptions across complex IT environments.
The platform enables teams to intelligently respond to incidents, automate on-call scheduling, and proactively manage issues that could impact customer experience. PagerDuty's tools help businesses maintain uptime, reduce incident response times, and preserve brand reputation by ensuring critical events are quickly addressed. The solution is widely adopted by DevOps, engineering, and IT operations teams, supporting both small startups and large enterprises.
What technology powers PagerDuty?
PagerDuty is built as a cloud-based SaaS platform, integrating with a wide array of monitoring, observability, and collaboration tools. Its core features include event intelligence, automated incident response workflows, and advanced alerting. The platform leverages machine learning to reduce noise and surface actionable data, empowering teams to focus on the most critical issues. Its extensibility allows for seamless integration into diverse tech stacks, supporting continuous delivery and agile development practices.
Who uses PagerDuty?
PagerDuty is utilized by a broad range of organizations needing to ensure the reliability of their digital operations. Its customers include:
- Large enterprises like Comcast and Lululemon
- Fast-growing technology companies such as Slack and eHarmony
- IT, DevOps, and SRE teams across industries where uptime and customer satisfaction are mission critical
The platform is especially valued in sectors where rapid incident response directly impacts customer experience, revenue, or service level agreements (SLAs).
Who are PagerDuty's main competitors?
PagerDuty operates in the IT incident management and DevOps monitoring sector, which includes a competitive landscape of specialized SaaS and enterprise solutions. Notable competitors include:
- Opsgenie (Atlassian): Incident alerting and on-call management platform with deep Jira integration.
- incident.io: All-in-one incident management platform with real-time response and integrated status pages.
- Better Stack: Modern incident management and monitoring tool.
- Splunk On-Call: Advanced analytics and incident response rooted in Splunk’s monitoring ecosystem.
- SolarWinds Service Desk: Service desk-focused incident automation.
- Jira Service Management: ITSM and incident management by Atlassian.
- Zendesk: Help desk and ticketing with incident management tools.
- NinjaOne: RMM platform with incident management workflows.
- EHS Insight, VelocityEHS, Resolver, D4H, and PAMS: These offer specialized or vertical-specific incident management capabilities.
PagerDuty distinguishes itself with deep integrations, real-time response automation, and a strong focus on proactive, AI-powered incident intelligence.
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