Operata is a customer experience (CX) observability platform purpose-built for cloud contact centers. Operata delivers end-to-end monitoring and analytics for voice interactions, providing organizations with real-time visibility into every second of every call.
The Operata platform is trained on billions of voice interactions and hundreds of billions of data points, enabling it to deliver AI-powered insights and proactive recommendations that help contact centers improve customer experience, enhance agent productivity, and reduce operational costs. By capturing data across the entire call journey, Operata supports digital transformation initiatives for organizations with large-scale, cloud-based contact operations.
How was Operata started?
Operata was founded by Andy Scott, John Mitchem, and Romilly Blackburn—leaders with extensive experience in voice technology, SaaS, and enterprise contact center solutions. Their backgrounds span global banks, utilities, and enterprise service management, with expertise in deploying and transforming contact center and telephony systems. You can read more about their story on their About page.
Who uses Operata?
Operata primarily serves global enterprises and organizations with significant cloud contact center operations. Notable customers include:
- Telstra
- HealthDirect Australia
- Trustpower
These companies leverage Operata to ensure high-quality customer interactions, achieve operational excellence, and support large-scale digital transformation.
What sets Operata apart?
Operata positions itself as the first and only CX observability platform dedicated exclusively to cloud contact centers. Its focus on comprehensive, AI-driven voice analytics—covering every second of every call—distinguishes it from generic monitoring or analytics tools. The platform is designed to proactively identify and resolve issues, leading to a measurable improvement in customer satisfaction and efficiency.
Where is Operata based and how large is the team?
Operata is privately held, headquartered in Denver, Colorado, and employs between 11-50 people, reflecting its specialized focus within the software development and CX technology sector.
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