Open Intelligence is a software development company based in Coral Gables, Florida, specializing in technology solutions for telecommunications and utility service providers. Open Intelligence delivers a comprehensive software platform designed to help these organizations address business challenges, improve operational agility, and enhance customer satisfaction.
Their flagship product, Smartflex, is a holistic, multi-service platform that consolidates several critical functionalities for service providers:
- A robust billing engine for accurate, flexible invoicing
- A customer care suite to streamline support and engagement
- Mobile workforce management for agile field operations
- Smart metering integration
- Hundreds of other preconfigured features to address core operational needs
Open Intelligence focuses on enabling service providers to adapt to current and future industry demands through a unified, configurable solution. Their technology is designed to simplify complex operations and support the implementation of innovative business strategies.
How was Open Intelligence started?
Open Intelligence was founded in 1987 with the goal of providing advanced technology solutions to the telecommunications and utilities sectors. The company has evolved its offering over the decades to address the changing landscape of service delivery and customer expectations in these industries.
Who uses Open Intelligence?
Open Intelligence serves telecommunications and utility service providers seeking to modernize their operations and support business growth. Notable customers include David Coleman, Catie T, Tan Nguyen, Riley Lemon, Connor Toki, Patti Chimkire, Luke Kidgell, and Risa Utama, representing a diverse client base within their target markets.
What makes Open Intelligence different?
Open Intelligence differentiates itself with Smartflex, a unified, state-of-the-art software solution that covers a wide range of operational needs in a single platform. The system is preconfigured yet adaptable, helping clients act quickly on industry changes and maintain a competitive edge.
For more background, you can visit their About page or LinkedIn profile.
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