Ombud is a software platform that enables organizations to curate knowledge, collaborate, and automate the management and production of business documents. Commonly, Ombud is used to streamline and automate processes such as responding to RFPs (Requests for Proposal), DDQs (Due Diligence Questionnaires), security questionnaires, and the creation of statements of work.
By leveraging machine learning, user activity data, opportunity information, and natural language processing, Ombud helps companies reduce the manual effort required for producing enterprise proposal and questionnaire responses. This automation allows teams to focus more on customer engagement rather than repetitive administrative tasks.
How Does Ombud Help Its Users?
Ombud's platform is designed to simplify and accelerate the proposal and document response process for enterprises. Key features include:
- Knowledge curation and document collaboration tools
- Automated content generation for RFPs, DDQs, and security questionnaires
- Machine learning-driven suggestions and content reuse
- Reduction of manual, redundant work in document workflows
Who Uses Ombud?
Ombud serves a range of enterprise clients that require efficient management of high-volume, complex documentation. Notable customers include:
- UKG
- Rapid7
- GoTo
- OneStream
- Ping Identity
- Anaplan
- Sage
- Zendesk
These clients typically operate in sectors where responding to detailed questionnaires and compliance documents is a routine and resource-intensive part of their workflow.
How Was Ombud Started?
Ombud was founded in Denver, Colorado by a team with significant experience in enterprise software and technology leadership. Thad Eby, Ombud's CEO, leads the company. The founding team also includes Matt (VP of Sales), Jenna (VP of Finance), Tom Reilly (Chairman and former CEO of Cloudera), Steve Papa (founder and CEO of Parallel Wireless), and Nick (a partner at Venrock). Their combined backgrounds span enterprise SaaS, sales, finance, and venture capital.
For more about the company and its leadership, visit their About page.
What Makes Ombud Different?
Ombud distinguishes itself by offering a knowledge management platform specifically focused on automating traditionally manual, repetitive tasks in document production and response. The integration of machine learning and natural language processing enables users to generate accurate, consistent responses in less time, helping large organizations improve productivity and maintain high-quality documentation standards.
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