LumenVox by Capacity is a provider of carrier-grade speech technology solutions, specializing in AI-driven speech recognition and voice authentication for organizations worldwide. As part of Capacity, LumenVox delivers advanced software that helps businesses enhance customer experiences by enabling secure, efficient, and natural voice interactions.
What products and services does LumenVox by Capacity offer?
LumenVox focuses on speech technology, offering solutions such as:
- Speech recognition engines that convert spoken language into text for automated systems.
- Voice biometrics and authentication tools to verify user identities securely.
- AI-powered customer interaction tools that streamline call center operations, IVR (Interactive Voice Response), and self-service applications.
Their technologies are designed to be robust enough for carrier-grade telecommunications environments, supporting organizations that require high reliability and scalability.
Who uses LumenVox by Capacity?
LumenVox primarily serves enterprise clients, telecommunication providers, and organizations seeking to improve customer service and security through voice-based technologies. While specific customer names are not publicly provided, their solutions are targeted at companies requiring secure, scalable speech and voice authentication systems.
How was LumenVox by Capacity started?
The company is part of Capacity and leverages expertise from a founding team with a background in digital content and technology leadership. According to official information, Paul Martin Fawell and Michael Robrock have served as managing directors at related technology companies, and Semra Körner is noted for content leadership. This combination of technical and operational experience supports LumenVox’s focus on delivering carrier-grade, reliable speech technology.
Where is LumenVox by Capacity headquartered?
LumenVox is based in San Diego, California, United States, and operates as a privately held company with a team size of 51-200 employees.
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