Kustomer is a customer service software platform that helps businesses deliver exceptional support experiences across channels including phone, email, chat, text, social media, and messaging. Kustomer enables companies to manage fast, personalized, and efficient interactions by providing complete visibility into each customer, seamless omnichannel conversations, intelligent automation, and easy no-code customization.
Kustomer's core platform is designed to bring all customer interactions and context into a single view, allowing agents to respond quickly and accurately. The solution stands out for its ability to unify communications across various channels, automate repetitive workflows, and adapt to changing business needs without complex development—making it suitable for growing brands focused on building long-term customer relationships.
How Was Kustomer Started?
Kustomer was founded in 2015 by Brad Birnbaum and Jeremy Suriel, who previously co-founded eShare Technologies and Assistly (later Desk.com). Their goal was to put the customer at the center of the service experience, leveraging their extensive background in customer experience technology. The leadership team at Kustomer collectively brings over 150 years of industry experience, shaping a platform that prioritizes both agent efficiency and customer satisfaction. Learn more about their mission on the About page.
Who Uses Kustomer?
Kustomer primarily serves mid-sized to large businesses that prioritize high-quality customer service and efficiency in support operations. The platform is trusted by a range of well-known brands, including:
- loveholidays
- rappi
- everlane
- kin
- hopper
- sweetgreen
- moneylion
- terrakaffe
- skims
- catawiki
- hopskipdrive
- turo
- Hexclad
- Cruisebound
These organizations rely on Kustomer to deliver seamless, omnichannel customer support and to build lasting customer relationships.
What Makes Kustomer Different?
Kustomer differentiates itself by consolidating all customer data and conversations into a single timeline, enabling highly personalized service. The platform supports intelligent automation and allows for no-code customization, so businesses can adapt their workflows and processes quickly as needs evolve. This flexibility, combined with its comprehensive customer view, positions Kustomer as a strong choice for companies seeking to enhance both customer and agent experiences.
Use PromptLoop to Uncover Company Data
Looking for more company insights like this? PromptLoop helps you go deeper, providing unique data points and analysis on companies like Kustomer and many others. Automate your research and find the information that matters most. Discover how PromptLoop can accelerate your market intelligence. Get A Free Demo to learn more.