Keona Health develops Health Desk, an award-winning triage and call support software designed for medical practices and call centers. Their platform helps healthcare organizations manage patient calls more efficiently, improving both patient access and workflow for staff.
How does Keona Health's Health Desk work?
Health Desk equips call agents, nurses, and clinical staff with structured protocols—such as the gold standard Schmitt Thompson protocols—to guide them through every step of the call handling process. Staff can also create custom protocols as needed. The system integrates tightly with electronic medical records (EMR), displaying all relevant patient information on a single screen to support informed decision-making during patient interactions.
For administrators and managers, Health Desk provides advanced reporting and analytics tools. These tools help monitor and improve critical call center metrics, such as first call resolution rates and overall call handling time. By offering features like E-visits, Keona Health also aims to increase patient access while reducing call volume, ultimately supporting better patient satisfaction by ensuring timely call management.
Who uses Keona Health?
Keona Health primarily serves healthcare organizations and call centers looking to streamline their patient communication processes. Their customer base includes:
- Golden State Ortho
- Emerge Ortho
- Urology Austin
- United Urology
- Virginia Women’s Center
- PRN, Inc.
- Burlington Urgent Care
- Oregon Clinics
How was Keona Health started?
Keona Health was co-founded by Stephen Dean and Gina Tabone. Stephen brings a background in information technology, having worked as a developer for Hewlett-Packard and several start-ups, and holds an MBA from Duke University. Gina Tabone, MSN, has over 25 years of experience in telehealth, including consulting for healthcare organizations and serving as the former director of telehealth triage nursing at Cleveland Clinic. Their combined expertise in technology and telehealth shapes Keona Health's focus on improving call center efficiency and patient experience.
Where is Keona Health based and how large is the company?
Keona Health is privately held and headquartered in Chapel Hill, North Carolina, United States. The company employs between 11 and 50 people.
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