Haptik is an AI-powered software company specializing in conversational AI solutions for enterprises and SMEs. Haptik provides platforms designed to automate and enhance customer engagement across a wide array of digital channels and languages.
Since its founding in 2013, Haptik has processed over 10 billion conversations and enabled more than 10 million transactions for 500+ businesses worldwide. The company’s core offerings include two main products: Contakt, tailored for large enterprises to manage complex customer service operations, and Interakt, which helps small and medium-sized businesses automate and streamline customer interactions. Together, these platforms allow brands to leverage advanced and generative AI for end-to-end customer experience management at scale.
Haptik’s solutions support over 135 languages and function across 10+ channels, making them suitable for multinational and multilingual organizations. The company is recognized as a category leader by Gartner, G2, and Opus Research, and has received industry awards such as "Tech Startup of the Year" in the AI category and a gold medal for "Best Chat & Conversational Bot."
Who uses Haptik?
Haptik serves a diverse global clientele spanning sectors like retail, banking, insurance, e-commerce, hospitality, healthcare, and more. Notable customers include:
- Jio
- Paytm
- Adani
- Paisabazaar
- Puma
- Whirlpool
- Sephora
- Swiggy
- Zepto
- Dream11
- Sony Liv
- The Hindu
- MedikaBazaar
- Tata Mutual Fund
- MG-Motor
This client list demonstrates Haptik’s broad applicability across industries and its ability to handle high-volume, multilingual, and omnichannel customer interactions.
How was Haptik started and who leads it?
Haptik was founded by a team with deep expertise in technology, product development, and business strategy. Key members include:
- Ahshad Jussawala (CEO): Oversees business operations and strategy, with 20 years of techno-functional leadership experience.
- Saumil Shah (CTO): Leads technology, focusing on machine learning, integrations, and platform architecture, with a background in Silicon Valley companies like Box.com and Zynga.
- Pooja Modi (Vice President & Business Head): Responsible for strategy, partnerships, and corporate development.
- Rupesh Maheshwari (Vice President Finance & Legal): Experienced in financial planning, pricing, and investor relations.
- Aakrit Vaish and Swapan Rajdev (Co-Founders): Instrumental in the company’s vision and growth.
You can learn more about their leadership and story on their About Page.
What makes Haptik different?
Haptik stands out for its:
- Proven scale: Over 10 billion conversations and 10 million transactions processed.
- Multilingual and omnichannel capabilities: Support for 135+ languages and 10+ communication platforms.
- Focus on both enterprises and SMEs: Two product lines (Contakt & Interakt) tailored to distinct business needs.
- Industry recognition: Consistently ranked as a leader by analyst firms and awarded for innovation in conversational AI.
Use PromptLoop to Uncover Company Data
Looking for more company insights like this? PromptLoop helps you go deeper, providing unique data points and analysis on companies like Haptik and many others. Automate your research and find the information that matters most. Discover how PromptLoop can accelerate your market intelligence. Get A Free Demo to learn more.