GoDeskless is an AI-powered, mobile-first field service management platform designed to streamline customer engagement and service delivery for businesses and consumers. GoDeskless provides technology that enables service providers to respond to and resolve customer requests faster and more efficiently, particularly in industries where field services and mobile connectivity are essential.
The core product leverages artificial intelligence to automate and enhance scheduling, communication, and resolution processes between customers and service teams. By prioritizing mobile accessibility, GoDeskless aims to meet the growing demand for instant, convenient service interactions in the evolving 'Economy of Convenience.'
GoDeskless reports measurable value for its customers, including:
- 20% decrease in Time to Resolution (TTR)
- 20% increase in First Call Resolution (FCR)
- 15% reduction in support costs
- 25% average increase in customer satisfaction, contributing to higher loyalty and retention
Convenience, speed, and personalization are key differentiators for GoDeskless, positioning it as a leader in modern field service management solutions.
Who Uses GoDeskless?
GoDeskless serves a diverse range of organizations that require efficient field service operations and customer engagement. Notable customers include:
- Noch Power
- HomebySix
- Lorenzetti
- Maricopa County Recorder’s Office
- Bechtel
- Capital Concrete
These clients reflect GoDeskless’s ability to support both public sector entities and private companies across energy, construction, government, and home services.
How Was GoDeskless Started?
GoDeskless was founded by a team with deep expertise in software development, AI, and enterprise operations. The leadership team includes Steve Holton (CEO), Ashish Joshi (Founder & CTO), Erin Kozlak (VP Global Revenue), and Dan Zemaitis (VP Solutions & Success). Their combined backgrounds help guide GoDeskless’s mission to transform field service management with technology. You can find more about their team and company background on their About page.
Where Is GoDeskless Based?
GoDeskless is headquartered in San Diego, California, United States, and operates as a privately held company with a team size of 11-50 employees.
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