GLDS is a provider of customer management, billing, and service delivery software for small to mid-sized broadband operators worldwide. GLDS delivers both stand-alone and cloud-based solutions that enable operators to manage prepaid and postpaid billing, handle subscription and transaction-based services, and support a broad range of service delivery needs.
Their platform includes features such as:
- Customer management and billing (prepaid and postpaid)
- Interactive customer messaging
- IPTV, digital and analog authorization
- Voice and data provisioning
- Video-on-demand (VOD) support
- Credit card and ACH processing
- Multi-touch customer self-care portals
GLDS has installed its solutions with more than 800 operators across 49 U.S. states and 47 countries, offering advanced, "tier-one" capabilities at a lower cost compared to larger competitors. Their software is designed to streamline operations for broadband providers, making it easier to manage complex service offerings and customer communications.
How Was GLDS Started?
GLDS is a privately held company headquartered in Carlsbad, California. The leadership team brings decades of experience in software engineering, telecommunications, and broadband management:
- Laura Rosado (Chairman, CEO) joined GLDS in 1993, holding degrees in Business and Information Systems Management.
- Garrick Russell (President, COO) has overseen daily operations since 2006, with over 25 years in billing, subscriber management, and provisioning.
- Saulius Vabalas (VP, Software Engineering) is the chief architect of GLDS's primary platform, with 25+ years in software engineering.
- The broader founding and management team includes Jodie Zawacki (Director, Customer Success), Kevin Kononchek (Director, Business Development), Doug Ganske (Controller), Marco Ortiz (Customer Relationship Manager), and Chris Spence (Director, Product Management), each contributing industry-specific expertise.
For more on the company background, see their About page.
Who Uses GLDS?
GLDS serves a global client base of broadband operators, ISPs, and telecom providers ranging from regional to international scale. Their customers include:
ISPN Network Services, ThinkBig Networks, ADTRAN, Calix, Atlas Digital Group, telMAX, Sprout Fiber Internet, Crystal Clear Fiber, NuLink Digital, BELD Broadband, Northland Communications, Eagle Communications, Wavevision, En-Touch Systems, Infostructure, Michigan Cable Partners, Novus Entertainment, Thames Valley Communications, Cable America, Wave Broadband, Phonoscope, CMA Communications, San Bruno Cable, Countryside Cable, TV Max, Troy Cable, Marco Island Cable, Giggle Fiber, C3 Broadband, Big River Telephone, Source Cable, Morris Broadband, and many others.
This diverse customer list highlights GLDS's focus on serving small to mid-sized operators who require robust, scalable, and cost-effective solutions for managing broadband services.
What Makes GLDS Different?
GLDS is recognized for delivering feature-rich solutions typically found in larger, "tier-one" systems but at a price point accessible to smaller and mid-market broadband providers. Their ability to support a wide range of billing models, service types, and customer engagement strategies sets them apart in the software development space for telecom and broadband.
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