GetFeedback is a customer experience (CX) survey platform that enables organizations to collect, analyze, and act on customer feedback directly within their CRM and business systems. GetFeedback is designed to streamline the process of gathering customer insights, making it easier for teams to monitor satisfaction and drive engagement.
How does GetFeedback work?
The platform allows companies to create branded, seamless surveys and distribute them across multiple channels. Feedback is automatically integrated into customer relationship management (CRM) systems, such as Salesforce, helping teams quickly identify issues and opportunities in the customer journey. This integration supports faster, data-driven decision-making and helps ensure that feedback is both actionable and accessible.
What makes GetFeedback different?
GetFeedback stands out for its deep integration with the Salesforce ecosystem. Founded in 2013 by Salesforce executives Sean Whiteley and Kraig Swensrud, the company has become a leading solution for customer experience surveys among organizations using Salesforce. Its focus on usability, real-time analytics, and maintaining brand consistency in feedback collection are key differentiators.
Who uses GetFeedback?
GetFeedback serves a range of businesses seeking to improve the customer experience, with a particular emphasis on companies already leveraging Salesforce. Notable customers include innovative brands like YETI, who use the platform to adapt quickly to changing customer expectations and drive improvements based on real feedback. As highlighted by Stephanie Stafford, Director of Customer Experience at YETI, GetFeedback enables agile, data-driven actions by synthesizing the Voice of the Customer.
Where is GetFeedback based and how large is the company?
GetFeedback is headquartered in San Francisco, California, United States. The company operates as a privately held business with a team size ranging from 11 to 50 employees. More about their story and leadership can be found on their About page.
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