Forethought is a generative AI platform designed to automate and enhance customer support for businesses. Forethought builds AI-driven agents that integrate with support systems to resolve customer issues instantly, predict and prioritize support tickets, and assist human agents with relevant knowledge drawn from a company’s unique data.
Forethought’s core offering centers on its generative AI agent, which continuously learns from a business’s data to deliver more accurate and contextual responses over time. This enables companies to transform their customer support operations by automating repetitive tasks, improving response times, and delivering a better customer experience. The system can handle ticket triage, knowledge retrieval, and assist support teams by providing suggested answers and insights during live interactions.
Who uses Forethought?
Forethought’s solutions are used by a range of organizations that prioritize efficient and high-quality customer support. Notable customers include Lime, Achievers, D2L, Upwork, iFit, and Cotopaxi, spanning industries such as technology, education, fitness, and consumer services.
How was Forethought started?
Forethought was founded by a team with deep expertise in artificial intelligence, infrastructure, and customer support technology. The founding team includes Deon Nicholas (Founder, President, and Executive Chairman), who previously built products and infrastructure at major tech companies like Facebook, Palantir, Dropbox, and Pure Storage, and Sami Ghoche (Co-founder, CEO), who worked on AI and machine learning at LinkedIn. Other key team members contribute experience in operations, marketing, solutions, sales, and customer success. More details about the team can be found on their About page.
What makes Forethought different?
Forethought’s differentiation lies in its focus on generative AI specifically tailored for customer support, with a platform that learns from each client’s unique data. Its seamless integration, predictive ticketing, and contextual assistance set it apart from traditional automation tools.
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