Engageware is a customer engagement solutions provider offering an end-to-end platform designed to help organizations resolve customer needs at the first interaction. Engageware leverages conversational and generative AI to automate responses to routine inquiries, deliver instant access to knowledge bases, and provide a unified view of the customer journey.
The company's platform supports businesses by streamlining customer service, improving multi-channel customer experiences, and reducing the workload on call centers. Engageware's technology enables synchronous channel handoffs and supplies robust data and analytics, allowing organizations to make informed decisions that drive growth, efficiency, and stronger customer relationships.
With its acquisition of Aivo, Engageware has expanded its reach, now serving over 700 organizations worldwide. The company is a portfolio company of Clearhaven Partners and operates primarily within the software development sector.
What Solutions Does Engageware Offer?
Engageware's platform provides:
- AI-powered automation for routine customer queries
- Seamless access to company knowledge bases
- Real-time customer journey insights and analytics
- Multi-channel engagement with synchronous handoff between channels
- Tools to automate customer service and reduce operational overhead
Who Uses Engageware?
Engageware serves organizations across banking, financial services, retail, health, and education sectors. Notable customers include:
- Charles Schwab
- Vanguard
- Lincoln Financial Group
- UBS
- KeyBank
- Regions Bank
- Best Buy
- David's Bridal
- Ralph Lauren
- Bed Bath & Beyond
- UHCU, North Shore Bank, 3Rivers, Metro, HSB, FT Bank, and others
How Was Engageware Started?
Engageware's leadership team brings decades of experience in enterprise software, SaaS, finance, engineering, and customer service. Founders and key executives such as Richard Lowrey (Executive Chairperson), Dave Blahnik (Chief Financial Officer), and John Loring (Chief Technologist & Co-Founder) have extensive backgrounds in building scalable technology solutions and managing high-growth organizations. This expertise has shaped Engageware's focus on automating and enhancing customer engagement for enterprise clients. More about their story can be found on their About page.
Where Is Engageware Located and How Big Is the Company?
Engageware is headquartered in Tewksbury, Massachusetts, United States, and employs between 201-500 people.
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