DSI - Document Solutions, Inc. (dsinm.com) is a New Mexico-based provider of office technology solutions, specializing in customized services for imaging, IT, security, and audio/visual needs. With over 25 years of experience, DSI serves as a trusted, independent partner to organizations seeking to improve productivity and manage technology efficiently.
DSI began as one of the first authorized remanufacturing companies in the region and has since grown into a reputable, family-owned office technology provider. Their core focus is helping businesses solve technological challenges through tailored solutions and multi-level support, including a local customer service department and a tiered service structure that extends to national support when needed. This approach aims to boost business productivity while respecting budget constraints.
Their offerings include:
- Imaging solutions (such as document management and printing)
- IT technologies and support
- Security solutions
- Audio & Visual systems
These services are underpinned by DSI's core values: accountability, integrity, passionability, selfless service, and positivity.
How was DSI - Document Solutions, Inc. started?
DSI was founded over 25 years ago in Albuquerque, NM, beginning as a pioneer in remanufacturing. The company has evolved through family ownership and leadership, with Philip L. Houser (CEO) and Jocelyn Gorman (President) among its foundational figures. Their longstanding presence in New Mexico has established DSI as a key regional office technology provider.
Who uses DSI - Document Solutions, Inc.?
DSI's customers span a wide range of sectors, including education, healthcare, government, and private enterprise. Notable clients include:
- Sandia National Laboratories
- TriCore Reference Laboratories
- UNM Comprehensive Cancer Center
- Memorial Medical Center
- The University of New Mexico
- New Mexico State University
- New Mexico Highlands University
- DPS Design
- Several public school districts (e.g., Alamogordo, T or C, Española, Hatch Valley)
- Law Offices of the Public Defender
- Albuquerque Community Foundation
- French Funerals & Cremations
This diverse client list demonstrates DSI's capability to address technological needs across different industries and organizational sizes.
What sets DSI apart?
DSI differentiates itself through its local roots, independent status, and commitment to customer relationships. Their multi-level support system ensures clients receive responsive, personalized service, with escalation to national support if required. Their blend of family ownership, local presence, and comprehensive service offerings makes them a distinctive partner for organizations in New Mexico and the surrounding region.
Leadership Team
DSI's leadership team includes experienced professionals across operations, technology, finance, and customer engagement. Key team members include:
- Philip L. Houser (CEO)
- Jocelyn Gorman (President)
- John McMullin (Chief Financial Officer)
- Jason Bradley (Virtual Chief Information Officer)
- Julie McCord (HR Director)
- Melissa Skinner (Director of Operations)
- Keith Houser (Las Cruces Branch Manager)
- Adriana Estrada (Accounting Manager)
- Preston Houser (Leasing & Purchasing Manager)
- Shawn Skinner (Field Service Manager)
- Alec Houser & Ben Henderson (Sales Mentors)
- Vincent King (Marketing Lead)
- Mark Ballard (Sales Manager)
For more on DSI's story and mission, visit their About page.
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