Doxee is a multinational hi-tech company and Benefit Corporation specializing in cloud-based Customer Communications Management (CCM), digital customer experience, and dematerialization. Doxee provides software solutions that help enterprises transform the way they communicate and engage with their customers, enabling more effective interactions and stronger, long-term business relationships.
Doxee’s core offerings include:
- dx (Document Experience): Solutions for managing and delivering personalized, digital documents.
- ix (Interactive Experience): Tools to create interactive touchpoints for customer engagement.
- px (Paperless Experience): Services focused on digitizing and dematerializing business processes.
- Doxee Pvideo: An interactive video tool for personalized customer communication.
These cloud-based services give Doxee’s clients a competitive edge by streamlining communication processes and improving customer engagement across digital channels.
How was Doxee started?
Doxee was founded by a team of professionals with deep expertise in software development, customer communications, and business operations. Key figures include Paolo Cavicchioli (Founder & CEO, Computer Engineering), Sergio Muratori Casali (Founder & Co-CEO, Economics and Sales), and other leaders with decades of experience in software, sales, IT, and digital transformation. The company’s leadership team has backgrounds spanning technology, finance, operations, and corporate services, contributing to Doxee’s innovative approach in the CCM industry. Read more on their About page.
Who uses Doxee?
Doxee serves enterprises seeking advanced customer communication and digital transformation solutions. Their clients range across industries such as finance, telecommunications, utilities, and insurance. Notable customers include ING, UnipolSai, Canon, Magenta Telekom, OBB, Engie, IREN SPA, Pirelli, Sky, Edison, Enel, Alleanza, VUBBanka, Eni Plenitude, Fastweb, and TIM. This broad client base highlights Doxee’s capacity to support large organizations with complex communication needs.
What makes Doxee different?
Doxee stands out for its focus on cloud-native, scalable solutions that address both customer experience and regulatory requirements like dematerialization. Their modular product lines and emphasis on interactive, digital-first communications help enterprises modernize legacy processes and deliver more engaging, personalized customer experiences.
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