What Does Decision Point by mPulse Do?

    Learn about what Decision Point by mPulse does, their software solutions for patient and provider engagement, and key company information.

    What Does Decision Point by mPulse Do?

    Name: Decision Point by mPulse

    Headquarters: Boston, MA, United States

    Employees: 201-500 employees

    Decision Point by mPulse is a healthcare software development company specializing in advanced patient and provider engagement solutions. Decision Point by mPulse helps health plans and healthcare organizations move beyond traditional, reactive engagement by leveraging predictive analytics and practical technologies to understand and improve the entire member journey.

    Their platform equips clients—primarily health plans, payers, and healthcare providers—with tools to anticipate member needs, personalize outreach, and drive sustained improvements in both member health outcomes and plan performance. By combining healthcare expertise with innovative technology, Decision Point by mPulse delivers pragmatic solutions that enable clients to be proactive, rather than reactive, in their engagement strategies.

    Who Uses Decision Point by mPulse?

    Decision Point by mPulse serves a wide range of healthcare organizations, including national and regional health plans, providers, and pharmaceutical companies. Their customer list includes notable organizations such as:

    • Kaiser Permanente
    • Johns Hopkins Medicine
    • UPMC Health Plan
    • Humana
    • Medtronic
    • McKesson
    • Pfizer
    • Providence
    • Magellan Health
    • Delta Dental
    • CityMD
    • LA Care
    • Select Health
    • Physicians Health Plan
    • AdvantageMD
    • Trusted Health Plan
    • CareSource

    This breadth demonstrates their solutions’ applicability across diverse healthcare sectors and their experience supporting major industry players.

    How Was Decision Point by mPulse Started?

    Decision Point by mPulse was established by a team with significant experience in technology, healthcare, and business growth. Key members of the founding and leadership team include:

    • Bob Farrell (CEO): A four-time CEO with a background in building high-growth, profitable software and technology-enabled service companies.
    • Lara Stell (CFO): An experienced financial executive focused on scaling organizations.
    • Sanjeev Sawai (CTO): Brings a passion for innovative software and a systems-thinking approach to product development.
    • Brendan McClure (CMO): With two decades in healthcare, he leads marketing and go-to-market strategies.
    • Anne Wolfsberger (Chief People Officer): Ensures support and development for the team, drawing on extensive HR experience.
    • Saeed Aminzadeh (Chief Product Officer), Kate Shields (Chief Customer Officer), and Jim Carlough (Chief Sales Officer) round out the leadership, bringing expertise in product, customer experience, and sales across both payer and provider sides of healthcare.

    What Makes Decision Point by mPulse Different?

    Unlike many health engagement platforms that focus on descriptive data and post-event outreach, Decision Point by mPulse emphasizes predictive analytics and proactive engagement. Their solutions aim to forecast member needs and behaviors, allowing health plans to intervene earlier and more effectively, supporting sustained improvements in health outcomes and organizational performance.

    For more about their approach and company values, see their About Page.

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