Convoso is a contact center software provider specializing in cloud-based dialer solutions for sales and lead generation teams. Convoso delivers CCaaS (Contact Center as a Service) technology designed to increase customer outreach, drive conversions, and support regulatory compliance for outbound sales and lead generation organizations.
Since its founding in 2006, Convoso has focused on innovating tools for omnichannel outreach, including the integration of conversational AI (Voso.ai) to further scale sales and revenue operations. Their platform enables customers to significantly increase contact rates—often by up to four times—by leveraging a comprehensive suite of smart dialing strategies and automation features.
Core features of Convoso's solution include:
- DX5 Dialer Engine for faster speed-to-lead and greater call volume
- ClearCallerID, which monitors and replaces blocked or flagged numbers to protect call outcomes
- Fast, accurate voicemail detection
- Voso.ai conversational AI to automate and improve sales conversations
- Automated list scrubbing against Do Not Call registries
- Real-time, customizable reporting and analytics
- High configurability for tailored campaign performance
- Advanced lead filtering and skills-based call routing
- Omnichannel outreach capabilities
- Lead management automation
- Dynamic scripting to support agent training and compliance
Convoso supports multiple dialing modes—predictive, power, preview, and progressive—to suit various campaign and list needs. Their technology is built for flexibility and scalability, making it suitable for a wide range of sales and lead generation teams seeking better contact rates and efficiency.
Who Uses Convoso?
Convoso primarily serves outbound sales organizations, lead generation teams, and contact centers looking to maximize connection rates and streamline compliance. Customers who use Convoso include Aaron Culbertson, Gabe Bletnitsky, and Ron Leonard, reflecting adoption across diverse sales operations.
How Was Convoso Started?
Convoso was founded by a team with deep expertise in software development, customer growth, and operational efficiency. Key members include Nima Hakimi (CEO and Co-Founder), Bobby Hakimi (CPO and Co-Founder), and Phi Le (Chief Technical Officer), with leadership experience spanning software, technology, marketing, compliance, finance, and revenue operations. This cross-functional founding and executive team has shaped Convoso’s ongoing focus on customer success and innovation in the contact center space. Learn more about their leadership and company mission on their About page.
What Makes Convoso Different?
Convoso distinguishes itself with a high level of platform configurability, advanced AI-driven conversational tools, and a strong commitment to customer support. Users consistently highlight the company’s onboarding, technical, and customer success assistance as a key factor in achieving strong ROI from the platform.
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