Cobrowse.io is a collaborative browsing (co-browsing) platform designed to help customer-focused businesses deliver real-time support and guidance during critical moments. Cobrowse.io enables customer service and sales teams to securely view and interact with a user's web or mobile screen, improving customer experience and driving long-term loyalty.
Their core offering is a co-browsing solution that integrates directly with both web and mobile applications. This technology allows support agents to see exactly what a user sees, annotate their screen, and—when permitted—remotely guide or control the session. Cobrowse.io is designed with privacy in mind, featuring compliant data masking and robust security controls.
The platform integrates seamlessly with a variety of customer relationship management (CRM) solutions out of the box and offers flexible deployment options: cloud-based, self-hosted, or on-premises. Key features include:
- Support for both web and mobile application co-browsing
- CRM integration and enterprise-ready architecture
- Data masking to protect sensitive information
- Screen annotation and optional remote control capabilities
- Multiple session initiation options for flexibility
Cobrowse.io serves a broad range of industries, including finance, healthcare, and retail. Notable customers include Lenskart, Quicken, Prudential, Klarna, Aion, Shiftmed, Netwealth, CDC Informatique, Avery Dennison, and AMN Healthcare.
How was Cobrowse.io started?
Cobrowse.io was founded by a team with experience in software engineering, sales, and customer success. The leadership team includes John Snyder (CEO), Andy Pritchard (CTO), Zac Scalzi (Director of Sales), Huw Edwards (Director of Customer Success), Ste Prescott, and João Acabado (Lead Solutions Engineers). Their combined expertise in SaaS, engineering, and customer support has shaped Cobrowse.io into a focused provider of secure, enterprise-grade co-browsing solutions. You can learn more on the About page.
Who uses Cobrowse.io?
Cobrowse.io is used by customer-centric organizations requiring secure, real-time support for their web and mobile applications. Their customer base spans sectors such as financial services, healthcare, technology, and online retail, with clients like Lenskart, Quicken, Prudential, Klarna, and AMN Healthcare relying on the platform to enhance customer interactions and support outcomes.
What makes Cobrowse.io different?
Cobrowse.io distinguishes itself with its focus on security, flexibility, and seamless integration. Key differentiators include:
- Comprehensive support for both web and mobile co-browsing
- Enterprise-ready deployment with options for cloud, self-hosted, or on-premises hosting
- Advanced data masking and compliance features
- Easy integration with existing CRM and support workflows
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