Churnkey is a retention automation platform designed to help companies with recurring revenue reduce customer churn, recover failed payments, and increase revenue through automated retention workflows.
Churnkey enables organizations to identify and act on retention opportunities by providing tools for managing voluntary cancellations, failed payments, customer reactivations, and more. The platform's suite of products includes:
- Personalized cancellation flows to address voluntary churn
- Failed payment recovery solutions
- Automated reactivation campaigns to win back customers
- Retention analytics for insight into customer behavior and at-risk subscribers
Churnkey primarily serves businesses with self-serve subscription models, such as SaaS companies, consumer memberships, nonprofits, news and media publications, and streaming platforms. Some notable customers using Churnkey include Oar, Copyleaks, Relume, Roadpass, Mobbin, Superhuman, Originality.ai, Exploding Topics, Jasper, LuxAlgo, Wellsaid Labs, Buildertrend, VEED.io, Sudowrite, EverBee, Copy.ai, Jenni.ai, Cometly, SavvyCal, Castos, Faredrop, and HostiFi.
How was Churnkey started?
Churnkey was founded in Charleston, SC by a team with diverse backgrounds in law, software engineering, data science, product design, and SaaS entrepreneurship. The founding team includes Nick Fogle (lawyer turned SaaS founder and software engineer), Rob Moore (expert in data visualization and machine learning, specializing in churn prediction models), Scott Hurff (veteran product maker and designer, previously part of Tinder’s first acquisition and Casa), and Baird Hall (serial SaaS founder with sales and marketing expertise, having bootstrapped two SaaS companies to over $1M ARR). Learn more about the team.
Who uses Churnkey?
Churnkey's platform is used by a wide range of companies focused on recurring revenue and subscription models. Customers span SaaS, consumer membership services, nonprofits, publishers, and streaming services. Examples include Superhuman, Jasper, VEED.io, Copy.ai, Buildertrend, and Exploding Topics, among others.
What makes Churnkey different?
Churnkey differentiates itself by offering a comprehensive and automated toolkit for retention that goes beyond simple churn reduction. The platform supports advanced analytics, tailored customer flows, and data-driven interventions, allowing companies to act proactively on customer insights and revenue risks.
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