Brillion is a software platform for utilities that helps transform traditional customer relationships into collaborative partnerships. Brillion provides digital solutions that make it easier for energy and utility providers to explain bills, streamline program enrollments, and engage customers in meeting shared goals.
Their platform is designed to address challenges utilities face in communicating with customers, managing incentive programs, and encouraging energy efficiency. Brillion’s tools include improved bill explanations, automated workflows for utility programs, and features that promote customer understanding and participation. This results in a more connected utility-customer experience and supports utilities’ operational and sustainability objectives.
Brillion primarily serves municipal and cooperative utilities, as well as energy program administrators. Notable organizations using Brillion’s platform include Fayetteville PWC, Pioneer Electric, ElectriCities of North Carolina, and Focus on Energy, demonstrating their market presence among forward-thinking utilities.
The company brings together expertise from its founding team—Jon Ezrine (CEO), Mike Boisvert (CFO), Lamar Torrence (VP, People), Joe Hsu (VP, Customer), Bill Phelan (Chief Product Officer), and Nishaant Sangaavi (VP, Strategic Sales and Partnerships)—who collectively have decades of experience in software, product development, and utility sector operations. This leadership informs Brillion’s focus on practical, user-friendly solutions for the utility industry. Learn more about their background and mission on their About page.
Who uses Brillion?
Brillion’s customers include:
- Fayetteville PWC
- Pioneer Electric
- ElectriCities of North Carolina
- Focus on Energy
These organizations leverage Brillion to modernize customer engagement and streamline program management.
How was Brillion started?
Brillion was founded by a team of software and utility industry professionals seeking to address the disconnect between utilities and their customers. Their hands-on experience with utility operations and customer service shaped the company’s approach to building technology that simplifies and improves utility-customer interactions.
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